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AbiT's avatar
AbiT
Joining in
8 months ago

Wrong email when ordering

Hi,

Just bought a Virgin Media internet contract. Went through all the details: email, home address, memorable word, bank details, hub delivery date etc. It’s all gone through but I have only just noticed that I accidentally missed a letter in my email address. So I have no way of getting the confirmation email. How do I change the email address?

Since I only put in an email and a memorable word (at no point was I asked to create a password), I don’t think I have an account to login to. Clicking ‘forgot password’ just offers to email me a password reset, which would obviously be sent to the incorrect email. 

How do I fix this?

 

Thanks!

6 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    8 months ago

    Hi AbiT 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the situation you find yourself in 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • pdimitra's avatar
    pdimitra
    Joining in
    7 months ago

    Good morning.
    I have the same problem too. I've misspelled my email in the broadband ordering process so I cannot verify the application.

    Thank you.

    Best regards
    Panos

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      7 months ago

      Hi pdimitra

      Thanks for your post and welcome to our community.

      I'd be happy to help correct this email address issue for you.

      I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      6 months ago

      Hi pdimitra

      Thanks so much for joining me in a private message.
      I'm happy we were able to resolve your concerns together :).
      If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    

      Take care.
       

  • zeerakmo's avatar
    zeerakmo
    Joining in
    5 months ago

    Hello,

    I believe I also have the same issue, I bought some broadband with Virgin and selected the installation date which is now today. The engineer hasn't arrived and when I checked a screenshot I took of the order, I see that I entered my email incorrectly, so I wasn't able to sign for anything or confirm anything if it asked too. I was wondering if you could help.

     

    Thanks

  • LisaPetch's avatar
    LisaPetch
    Joining in
    2 months ago

    Hi,

    I believe I have a similar issue, I did speak to a member of live chat yesterday who said they have changed it but I have not received any confirmation about it so I am not sure if it has changed to the correct one.