Forum Discussion

Lanaa's avatar
Lanaa
Joining in
6 months ago

wrong email address

Hello,

I purchased a broadband package a couple of months ago, but I typed in the wrong email address and so I have not received any of the details or been able to register an account I don't think. Help would be greatly appreciated.

Thanks

1 Reply

  • Hi Lanaa ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    We're sorry to hear about the situation you find yourself in ๐Ÿ˜”

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel