Forum Discussion

Geoff-s's avatar
Geoff-s
Tuning in
8 months ago

Wrong contract end date

My contract ends 30th July 2024 however when I called Virgin they say it ends 7th July.

The dates showing online don’t make any sense to me possibly confused due to me having initially accepted new contract a few months ago and then reverting to the original.

I need to clarify immediately so that I can discuss contract renewal with them tomorrow which is 30 days before my contract ends. Although online it shows 7th July.

would really appreciate someone picking this up so we can DM and get this sorted out please 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    8 months ago

    Hi there Geoff-s 

    Thank you so much for your post and welcome back to the forums, it's great to have you here.

    I am so sorry that you have faced this issue with your service, I'd be happy to take a look into this with you via a private message.

    Thank you for your patience and when you are ready please join me by clicking here: https://virg.in/A-C. I will keep this open for 15 minutes for you, any issues please do let me know. 
     

    • Geoff-s's avatar
      Geoff-s
      Tuning in
      8 months ago

      Morning Ash,

      Sorry for  messaging again - nothing has happened as yet as far as I know, but I just wanted to maintain contact with you so that I can let you know once it does. 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        8 months ago

        Hi Geoff-s, thank you for your post.

        We'll respond to your latest private message as soon as possible.

        Regards,
        Daniel