Forum Discussion

AECAMSC's avatar
AECAMSC
Joining in
12 hours ago

Wrong account number on My VM App

Hi,

 

Everytime I login in to the My VM App it takes me to the wrong account number and I cant find a way to change it.

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 hours ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  Otherwise just phone Customer Services, 150 from your Virgin Media home phone or 0345 454 1111

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    9 hours ago

    Hello AECAMSC,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account. Is the account number that you're seeing from a former account that you had with us?

    Kind Regards,

    Steven_L