Forum Discussion

hemelvirgin's avatar
hemelvirgin
Superfast
2 years ago

wish to cancel my NETFLIX subscription with VM

hi,

is it possible to cancel netflix on-line or do i have to go through customer services nightmare ?.

thanks

7 Replies

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  • Stephen93's avatar
    Stephen93
    Superfast
    2 years ago

    Just log onto Netflix on a web browser, click on your account, you can cancel it that way, don’t think VM can you it for you

    • hemelvirgin's avatar
      hemelvirgin
      Superfast
      12 months ago

      hi stephen93 you were correct i changed my plan from premium to standard saving £5 on my vm account

       

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    12 months ago

    Hey there hemelvirgin Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    Do you have Netflix as part of your bundle - i.e. the premium add on for Netflix?
    Or do you have Netflix added on to your Virgin Media bill?

    Let us know which one it is so we can assist. 🧾

    Kind regards,
    Ilyas.
     

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        12 months ago

        Hi hemelvirgin, thank you for your response.

        Just to clarify, are you happy that this issue is now resolved?

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel

  • hemelvirgin's avatar
    hemelvirgin
    Superfast
    12 months ago

    Hi, finally understood i have changed netflix plan from premium to standard . standard is included with my vm account. so will not be paying the extra £5 a month