Forum Discussion

Lfcmad1892's avatar
Lfcmad1892
On our wavelength
25 days ago

WIFI pods

Hello I was given the option of adding WiFi pods (free) and now it seems I have entered into a whole new 18 month contract at the new prices? I didn't want to do this I just wanted the pods to improve wifi. There were no t'&c's to read through. I'm not happy and I'm contemplating cancelling my contract with VM as I've been duped.

3 Replies

  • Lfcmad1892's avatar
    Lfcmad1892
    On our wavelength

    Been waiting to speak to someone who isn't a robot 😒

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi Lfcmad1892,

      Thank you for your post and welcome to our community.

      We're not bots here 😊

      Please be assured, adding WiFi pods won't enter a customer into a new contract term.

      I'll send you a private message now so I can take a look at what's happened.

      Please look out for the envelope in the top right of the page and pop back to me when you can.