Forum Discussion

JaneShep's avatar
JaneShep
Just joined
3 days ago

Why am not getting a verification link?

I am not a new customer. I am only on Virgin Media so not trying to link an account with O2. I cannot sign in to my account as it wants an alternative email and when I give it one I never receive the verification link. I've tried on my phone and my desktop and in different browsers. Help!

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 days ago

    Hello JaneShep,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and Virgin Media O2 ID creation. Are you able to use the 'Verify Another Way' option instead of the email?

    Kind Regards,

    Steven_L