Forum Discussion

Dav185's avatar
Dav185
Settling in
2 days ago

Where do I find account number and area code?

Had VM installed today.  But unfortunately I have deleted all welcome emails.

How do I find my account number and area code to log in to my app?

Thanks guys 

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    18 hours ago

    Hi Dav185, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've deleted your welcome email. It's worth checking your deleted folder for this. We would have sent you a copy of your contract via email too and this will also show your account number and area reference. 

    We're not able to give you the account number online, due to security. However your area reference is 25.

    If you're not able to find your welcome email or contract, pop back and let us know. We can then take some details from you and re-send a copy of your contract.

    Many thanks, 

    • Dav185's avatar
      Dav185
      Settling in
      13 hours ago

      I have checked deleted inbox and this is also empty.  Will my account number be on my direct debit details?

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        7 hours ago

        Thanks for coming back to us, Dav185. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
        Kind Regards,
        Steven_L