SteveidD
11 months agoJoining in
What's included in '(Light) Mega Volt Bundle'
We've just renegotiated with VM and have signed a new 18m contract that the Contract Information sheet describes as '(Light) Mega Volt Bundle', We were under the impression that this contract included an O2 SIM, that was covered by the cost we pay to VM. The call handler explicitly stated this (on WhatsApp) when we asked for confirmation. However, the contract started 11 days ago and no SIM has been delivered. How can we find out what the contract includes? The VM account website just shows the old contract details, and the VM phone menus do not allow us to speak to someone who might be able to clarify our contract. O2 cannot help without a phone number or contract reference.