What the WhatsApp’s number so I can leave. I’m out of contract and hate the service
I can’t be bothered to ring customer service. I believe they is a WhatsApp number I can use. I want to leave. My 4g mobile hotspot is better than my fibre.
Forum Discussion
5 Replies
Cancellation options are shown on the following page.
https://www.virginmedia.com/help/leaving
If you click on the "I want to cancel" icon a pop up window opens which includes a link to online chat (see screenshot below)
EDIT - WhatsApp is on 0730 532 7112, however I don't think they manage cancellation requests, also phone calls take priority and using that method can take 4 to 6 hours.
Just to add I have seen a forum team post indicating that cancellations can now be taken via direct message to Virgin Media on X, Facebook, and Instagram.
Cardiffman282 wrote:Just to add I have seen a forum team post indicating that cancellations can now be taken via direct message to Virgin Media on X, Facebook, and Instagram.
Can you link to that post please?
Sure. It surprised me tbh but it was from Ash. If you could confirm it via your special VIP channel etc please it would be helpful. Ta. https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Quickest-way-to-organise-cancellation/m-p/5505504
- Matthew_ML
Forum Team
Hey hlifax1983, thank you for reaching out and I am sorry to hear this,
As mentioned above you can do these steps'
If you wish to give your 30 days’ notice you can do it by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA.
