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Quickest way to organise cancellation

villa5
Tuning in

Anyone know what the easiest and quickest way to cancel contract is? Dont want to be spending hours stuck in a queue on the phone or endless messaging in a loop. I'm out of contract and after 20 odd years the cost has got ridiculous now, so its time to go to another provider.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi villa5 

The quickest contact method is by calling either 150 from a VM phone, or 0345 454 1111 from any other phone, options 1,4,4, call around 8am if possible when lines first open and are least busy.

You could try the live messenger chat

https://www.virginmedia.com/help/leaving 

Also, as indicated on that page, you can use good old snail mail.

Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number. Send it by registered (signed for) post.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi villa5 

The quickest contact method is by calling either 150 from a VM phone, or 0345 454 1111 from any other phone, options 1,4,4, call around 8am if possible when lines first open and are least busy.

You could try the live messenger chat

https://www.virginmedia.com/help/leaving 

Also, as indicated on that page, you can use good old snail mail.

Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number. Send it by registered (signed for) post.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

gilbo2
Dialled in

or by writing to "Virgin Media, Sunderland, SR43 4AA"  (recorded delivery).

..

Ashleigh_C
Forum Team
Forum Team

Hi there @villa5 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced an issue with your service and thank you again for your post. We do not typically handle cancellations via the forums but you can register by calling 150/0345 454 1111, via WhatsApp message on 07305 327 112 or you can reach out via a PM to our Facebook, Instagram and X profiles too. 

We can also look at alternative packages for you via the above methods of contact to try and find a better deal for you.