What is with Virging pricing!?!

New customers are valued more than existing....that's why on 9 September 2024 i am leaving virgin media, they could not price match Vodafone 900 mb for £31 a month  

Can choose a new package online / in app, but cannot give notice to cancel, made more difficult to leave, also not really on.

You have to call them for this, i found it to be easy, depends who you get on the phone. 

Hi there J3anChr1s 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are unhappy with your current deal, the jump in price may be due to your contract ending and with it the previously agreed discounts that were included. You can reach out to discuss a new package with us or cancel if you prefer by calling on 0345 454 1111, using WhatsApp messenger on 07305 327 112, or via a DM on our Facebook, X and Instagram social media accounts. We're happy to discuss either of these options via these methods, though we do not typically change packages or arrange cancellation via the forums.

New customer offers are a common Business practice that allow new customers to try our services at a discounted rate as an introduction to us and to see if we're a good fit for future services. Though we cannot apply new customer offer to an existing account we will always do all we can to find a new and suitable deal for you as an existing customer to suit both your needs and budget.