Forum Discussion

ed2914's avatar
ed2914
Settling in
24 days ago

What is my Account number?

Hi, I am having the same problem. The Provisional installation date was a few days ago and I have heard nothing

4 Replies

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      24 days ago

      Buffer6 said "Have you set up an email address with Virgin?"

      VM stopped offering email address in May 2022 so it is no longer possible to set one up.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    24 days ago

    You could try calling the pre-installs team on 0800 052 1734 and ask them to  check the progress of the provisional installation. They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday.

    Your account number and area number should have been included in any paperwork you were sent.

    If you are wanting the account number to set up your VM account, then often the account  set up can't be completed until your actual services go live.

    It can take a couple of days for a member of the forum team to pick up your post.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    24 days ago

    Thanks for reaching out to us ed2914, and a very warm welcome to you!

    Sorry to hear of the issues you've been experiencing with the obtaining of your account number and being left in the dark in relation to you installation.

    Do please check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to offer you my assistance.

    Thanks,

    David_Bn