Forum Discussion
19 Replies
- Carley_S
Forum Team
Hi arrgee1991
Welcome back to the Community Forums.
Sorry to hear of your concerns with the offers not showing.
Do you get the same issue on another device at all other than the iPad?
- arrgee1991Problem sorter
Yes, exactly the same using Firefox on my PC.
- arrgee1991Problem sorter
https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers is the link I am using
- arrgee1991Problem sorter
Why can’t I be told the "great offer"? This cannot be it.
- arrgee1991Problem sorter
complaint reference : C-0708254928
- John_GS
Forum Team
Hi arrgee1991
What did the team advise regarding the online account issue?
You've also stated you do not wish for a new 24 month deal, this offer would re-contract you for that period.
- arrgee1991Problem sorter
@John_GS They did not advise me at all. I mentioned it and it was ignored and the next thing I am offered Mega TV (which I did not ask for) and M250 broadband (which I did not ask for either) with Sky Sports for £90/month. I simply asked what are the great offers that I should be seeing on the link (which I provided) to add Sky Sports. I may as well have asked what was on ITV at 7pm tonight because the response I received bore no relation to what I asked. Is Chat GPT doing the Web Messaging nowadays?
- arrgee1991Problem sorter
Great offers now visible.
Cant see TNT + Sky Offer as I have TNT.
- John_GS
Forum Team
That offer in the screenshot is just to add Sky Sports, not to remove TNT.
Best wishes.
- arrgee1991Problem sorter
@John_GS sure, but when I contact customer services why are they trying to sell me Sky Sports for £31.75 when I ask what the offer is? Virgin Media seems to operate in silos where the left hand doesn't know what the right hand is doing.
Anyway, Now TV have Sky Sports (in UHD!!!) for £19.99 for 12 months, so I will pass on the "great" offer.
Related Content
- 9 months ago
- 10 months ago
- 9 months ago
- 10 months ago
- 5 months ago