What are the great offers?
I would like to see them. This occurs on both chrome and safari browsers on iPad.
Forum Discussion
21 Replies
- Carley_S
Forum Team
Hi arrgee1991
Welcome back to the Community Forums.
Sorry to hear of your concerns with the offers not showing.
Do you get the same issue on another device at all other than the iPad?
Yes, exactly the same using Firefox on my PC.
Why can’t I be told the "great offer"? This cannot be it.
complaint reference : C-0708254928
- John_GS
Hi arrgee1991
What did the team advise regarding the online account issue?
You've also stated you do not wish for a new 24 month deal, this offer would re-contract you for that period.
@John_GS They did not advise me at all. I mentioned it and it was ignored and the next thing I am offered Mega TV (which I did not ask for) and M250 broadband (which I did not ask for either) with Sky Sports for £90/month. I simply asked what are the great offers that I should be seeing on the link (which I provided) to add Sky Sports. I may as well have asked what was on ITV at 7pm tonight because the response I received bore no relation to what I asked. Is Chat GPT doing the Web Messaging nowadays?
So the great offer is I can add Sky Sports for over £50/month extra. A great offer I can refuse.
We’ve looked into it and here’s what we found:
Thank you for connecting with us. We are sorry for the confusion and frustration caused by the recent pop up advertising "great sports offers"/ We understand that when you contacted us via web messagng you were only given full price options and were offered package you did not want or need.We acknowledge the inconvenience this has caused.Here’s a summary of the complaint outcome and what we propose as a resolution:
Upon checking, We are able to offer Sky sports collection to your package as an add on and your package price will be updated to £84.75.- Akua_A
Thank you for the feedback. Sometimes, there are online only deals that have certain discount codes that make them cheaper. We are glad to see the online account is now working for you. Please do not hesitate to contact us if you need any further help, and we will do our best to assist you from here.
Great offers now visible.
Cant see TNT + Sky Offer as I have TNT.
- John_GS
That offer in the screenshot is just to add Sky Sports, not to remove TNT.
Best wishes.
@John_GS sure, but when I contact customer services why are they trying to sell me Sky Sports for £31.75 when I ask what the offer is? Virgin Media seems to operate in silos where the left hand doesn't know what the right hand is doing.
Anyway, Now TV have Sky Sports (in UHD!!!) for £19.99 for 12 months, so I will pass on the "great" offer.
