Forum Discussion

st3v3's avatar
st3v3
On our wavelength
2 months ago

was told id get *premium * channels

Im really angry now, 
Ive just left sky and installed my VM tv package to be told over the phone that i cant have ANY sky sports, sky movies (cinema and the likes) no netflix no o2 sim!

I was told when i phoned up a week back,as well as checking on tVM website to be sure of what i was going to get and now im being told after installing the equipment and phoning VM  today those benefits wont be included why???

On VM website it says the mega volt comes, i was told over the phone id get them, the benefits ive mentioned and now i dont get them.

I swear im going crazy right now and im on the phone to someone who struggles to understand what im saying and just keeps pointing me to the contract.

I now have been told if i want the MVB it will cost me £164 discounted to £109 ??!!!

What the hell is going on?!


Honestly im so frustrated right now!!!!!!!
If this was the case i wouldnt have left bloody sky!!!

7 Replies

  • st3v3's avatar
    st3v3
    On our wavelength
    2 months ago

    Ok this post can be deleted, ive now cancelled and reverted back to sky, i ONLY have my Broad Band with VM now and thats how it will stay.
    I dont think ill ever go to VM for a tv package again now-Sorry

  • st3v3's avatar
    st3v3
    On our wavelength
    2 months ago

    I’ve since found out that people in customer services have lied and told me one thing ie: I can the bundle for £xx amount of cost, then sold me a different bundle, but then put on my notes that I was told I couldn’t have it at the said price due to me being an existing customer.

    i already knew this that’s why I phoned to confirm the package I was getting for the price o was paying!

    Whould I put myself through hours of hours of phone calls this morning only having to return the equipment?!

    maybe VM need to check my phone calls and take a listen as to what I was told.

  • BBandCustomer's avatar
    BBandCustomer
    Tuning in
    2 months ago

    Sorry to hear it.

    I have also been lied to and have wasted many hours banging my head against the brick wall that is so-called "support" or "customer services". You lose the will to live when the phone is answered by a non-native English speaker who doesn't understand what I am saying and the implications.

    How can these people be trusted with providing "support" or "customer services" over the telephone to customers in the UK?

    It is totally dissatisfactory, Virgin Media do not really care or they would have put a stop to it long ago.

    Ultimately all we can do is vote with out feet and leave, but the grass isn't always greener.

    I just hope that everything works and that I never have to speak to anyone from Virgin Media.

    • st3v3's avatar
      st3v3
      On our wavelength
      2 months ago

      I’ve gone back to sky now but kept BB because I can’t take my email address with me.

      i don’t think I’ll go to VM for anything more again!

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        2 months ago

        Don't rely on VM email always being available. Get yourself an email account with another provider and start moving your contacts across. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    As stated by jpeg1​  .  Just move your email now to a non ISP tied mail service, e.g. Outlook, GMail etc.  To stay with an ISP just for a mailbox is not a great idea.  Yes, it will be a total nightmare, I know as I've done it, but worth it in the end. 

    You can move now, setup a forwarder on your VM mailbox.  Your entire VM mailbox can be archived off with software like Mailstore Home, for safe keeping.

    Once started, you can contact all the relevant Companies/Users to let them know your new email address.