Want to return equipment - no return box!

Question

Services cancelled off 26/11/24. Told to return Hub 4, Tv box * 2. No return packaging arrived. Requested it about 2 weeks ago from the online form as per first reminder. Nothing. Got a text a few days ago from VM saying there is a delay in getting the return packaging out... But now received more emails/texts saying I will be charged £225 26/12/24 and that it will take up to 10 days (more due to XMAS?) for the kit to be returned to them after I give to Yodel... and I still don't even have the packaging.

I'm a patient person but this is infuriating to say the least. I want to return the stuff! As soon as the return packaging arrives I will return it all!

Help me! Can someone from VM look into this for me? It now seems impossible that the kit will be returned for sure by 26/12/24 - can something be done to delay the fine? £225 is a lot of money.

Thanks,

Neil

Nathan_B · Answer

Hi there realevil 👋 Welcome to our forum and thanks for your post 😊
 Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
 Regards
 Nathan

realevil · Answer

Hi - thanks - but I assume I am going to be charged £225 despite not being at fault?&nbsp;&nbsp;

realevil · Answer

Let me re-phrase that better: how do I stop getting charged £225 on Boxing Day?

Steven_L · Answer

Thanks for coming back to us realevil. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
 Kind Regards,
 Steven_L

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Want to return equipment - no return box!

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