As title, I am VERY frustrated.
I’ve wasted so many hours trying to sort this BEFORE this happens and was promised so many times it wouldn’t happen!
too much money was taken from my account on my first bill. I want the £50 refunded back to my bank immediately.
I also want this processed as an official complaint.
thank you.
As the debit is disputed if you paid by direct debit you can instruct your bank to reverse the debit under the Direct Debit Guarantee. You would still need to liaise with VM on it to reach a way forward.
Thank you for your reply. I had to do this last year when I closed my account, the exact same thing, promises that my refund owed would be taken off the final bill and it wasn’t. I had to go through my bank to get a refund, which is more work for me when it’s virgins fault, and the it showed up on my credit report as a missed payment!
I know virgin can pay money back into banks via bank tranfer. It’s simple. They have screwed up my new account so much right from the very start, with absolutely everything!
Forum TeamHi Oojee,
Thank you for reaching out to us in our community and welcome, so we can try to help please can you expand a little on the billing issue you are facing?
Regards
Paul.
