Forum Discussion

john577's avatar
john577
Tuning in
19 days ago

VMO2 SSO login help needed

OK what's is going on with virgin media, went on o2 app to top up my phone, now got to log in to VM02 , authentication email, going round in circles and unable to access, ending g up  ringing 4444 o2 and paying by d card, this is going back to old way,!!!

Also can't access VM account where you can see , packages , bills etc, Same thing enter e mail password, sent a email to authentic goes round in circles a d not able to access account, what's going virgin, easier to cross channel than getting in accounts

Welcome some feed back

4 Replies

  • john577's avatar
    john577
    Tuning in
    19 days ago

    Virgin media when youchange things, please post idiot guide for some of us not so technical,  or makes sure it's going to work before you do, re my pre post 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      19 days ago

      Hi john577 

      Welcome to our forums and sorry to hear you are having issues with your VM02 log in. We will take your feedback onboard and pass it on to the relevant team. You can find out more about the change here. Just to confirm, when linking your accounts, is it the case that the verification email is not working or it is taking to look to reach your mailbox? We want to do our best to help from here.

      Thanks,

    • Lj711's avatar
      Lj711
      Tuning in
      19 days ago

      Hi John having the same issue it's like the computer says no scenario why not try changes out on real people first it's bad enough needing to remember so many passwords changed the telephone password for my son who has learning disabilities as he's had a half job done broadband no TV box as recordable box couldn't be fitted engineer said be back tomorrow between 8-1pm needless to say no show so my boy has broadband no TV and the worst part is they are charging him the one off fee for the recordable box that he doesn't have I'm so angry he's a vulnerable person and when I phone virgin I then get somone I struggle to understand his account is showing as having tv and broadband but the TV 360 box is not installed I'm trying not to have a meltdown but this is seriously ridiculous.. Any advice from someone would be much appreciated 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        19 days ago

        Hi Lj711 thanks for your reply.

        Can you confirm that you've checked the link given by my previous colleague for support regarding this, or is your message regarding a different issue and the TV box?

        We can send you a PM to try and assist so please expect one to arrive shortly and respond directly when you can.

        Many thanks