VM will not allow me to make extra payment

Hello DrawnClaws

Thanks for posting on the forum in regards to topping up your Virgin Media account balance. Payments can be made in a number of ways, via your online account, by calling the team on 150 from a Virgin Media landline or 0345 454 1111 option from any other line or by calling our automated payment line on 0800 0643777.

Have you tried these methods and if so, what happens when you do? Please be aware we can't take any payments via the forums or any of our digital channels.