Forum Discussion

JayRaj's avatar
JayRaj
Joining in
5 months ago

VM price increase without notification

VM have put a price increase (double what I was paying) as I have come out of minimum term contract (18 months).

I called them to tell them I hadn't had any correspondence, explaining that I was out of minimum term and there will be a price increase.

The advisor said that it was my fault, and that I should have contacted VM, not the other way round. So I've decided to cancel my VM.

I have been charged £64.18 and I'm 2 weeks into this month, and I still have another 2 weeks inside this payment. The advisor told me that I had a 30 day cancellation period, I have read my contract and there is no such thing. I've already paid for this month, although have 2 weeks left. 

This Is harassment, lies and scare tactics to get you to stay with them.

I'll be taking this to trading standards or an ombudsman

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi JayRaj 

    Thanks for posting and welcome to the community. Sorry to hear of this dispute. We do tell every customer multiple times of their contract end date. The first is on the pre-contract documents that you agree too before proceeding with the order. The 2nd is the actual contract itself, as it has on it the discount period/end date and also what the end of contract price. The third one would be every monthly bill has your discount and end period on it. Lastly, we do send normally via email, an End of Contract notification, notifying you of your end of contract/pricing and to get in touch with us. This is sent 30 or more days before the end of the contract period.

    I'll send you a PM though to investigate this for you.

    Best wishes.