Forum Discussion

Stephmell's avatar
Stephmell
Joining in
4 months ago

VM CONNECT

I've tried going on my app this morning but doesn't go onto the app as usual. It asks for an email to verify its me. Put my email in, get email to verify go back to the VM connect app (which I'd left open) and I'm back to asking for my email again. Please help

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    4 months ago

    Hi Stephmell 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your online account. A couple of months ago we launched our Single Sign On (SSO) to our customers where they were required to re-register for an online account and link any additional accounts such as O2, have you been able to do this? 

    Please let us know and try to sign in again once completed. 

  • Stephmell's avatar
    Stephmell
    Joining in
    4 months ago

    All sorted now. I had to use two devices because leaving one screen kept knocking me back to the login screen 

    • Vikki_M's avatar
      Vikki_M
      Forum Team (Retired)
      4 months ago

      Hi Stephmell,

      Thanks for the update, we're happy to hear this is now resolved.  

      If you do have any further questions, please pop back to us and we'd be happy to help.