Forum Discussion

BaldEagle1's avatar
BaldEagle1
Tuning in
13 days ago

VM Bill for billing period after moving house.

Good Afternoon All

My wife and I moved house on 21st February from Bristol to Bideford in North Devon where Virgin Media are not a provider. After receiving a confirmed moving date, on Feb 12th I called VM Customer Service and went through the whole process of booking a cancellation from February 21st, then returning all our old kit and providing evidence of our new home to waive the early termination fee. Incidentally our contract expired at the end of March 2025 anyway and I was assured with a follow up call on Feb 14th that everything had gone through and been processed.

Today my wife (the old account holder) has just received a letter from BPO Collections demanding payment for a bill for the billing period of 21st Feb to 27th March - the date we moved out... 

So could one of the Forum Team please send me a PM to discuss and obtain the details so this issue can be resolved asap?

Best Regards

Dave  

2 Replies

  • BaldEagle1's avatar
    BaldEagle1
    Tuning in
    13 days ago

    Hello Again.

    Just a quick update and having explored the bill breakdown, the one-off early disconnection fee has been applied, when I was assured that it would be waived as my wife and I only had 1 month left on our contract anyway.

    Best regards

    Dave 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      13 days ago

      Hi Dave, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with your bills after leaving. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,