Forum Discussion

pmudub's avatar
pmudub
Just joined
22 hours ago

Virtual Assistant needs to go back to school

Here's how my chat with the Bot went:

Me: 

I cannot access my TV channels - I get a message on the TV saying that "The set-up is now being finalised, this can take a few minutes. Thereafter you will be able to enjoy Virgin Media Digital Television".

Bot: 

To help me clarify your goal, please choose a number from the following list: 1. Why am I seeing a "programme not available" error message? 2. What channels come in each Virgin TV package? 3. Where can I see what channels are available on Virgin TV? 4. None of these

Me: 4 (None of these)

Bot: Asks me the very first question again.

Me: 

You are the worst "virtual assistant". Please go and get reprogrammed. You are wasting my time.

Have I conveyed my frustration?

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi pmudub,

    Thanks for your post and welcome to our community.

    We're sorry to hear your TV service isn't working.

    How long have you seen that error message on screen please?

    Have you rebooted the equipment? If so, does the error message remain?

    Please pop back to us when you can.