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JanetW26's avatar
JanetW26
Joining in
19 days ago

Virginmedia/O2 Sign in issues Sign in issues

Hi,

I seem to having the same issues as many.  Trying to log into my Virginmedia/O2  account and its saying my account is not recognised even though my details are correct.

Help required

Janet

 

 

5 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    19 days ago

    Hi JanetW26,

    Thanks for your post and welcome to our community.

    We're aware of an issue with our My Virgin Media site at the moment. 

    Our teams are working to fix this as a priority. 

    We apologise for any inconvenience that may be caused whilst we work to resolve this.

  • Kolchak's avatar
    Kolchak
    On our wavelength
    16 days ago

    Hi Vikki, 

    Do you have an update on when this will be fixed? I'm having the same issue.

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      15 days ago

      Hi Kolchak 👋

      Thank you for posting. Sorry to see you're having issues with your account not being recognised 😞
      Please can you confirm are you trying this on the app or web browser?

      I will further investigate this for you 🧐
      Please watch out for the envelope ✉️
      Thank you. 

  • Kolchak's avatar
    Kolchak
    On our wavelength
    16 days ago

    I'm having the exact same issue - can anyone help please?

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      15 days ago

      Kolchak👋

      Thank you for joining me on private message 😊
      I'm glad to see it's working after a quick clear of cache and cookies.
      Please know you can use our app here.

      Let us know if you need any further assistance in the future.

      Thank you.