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soundcomputing's avatar
soundcomputing
Tuning in
10 days ago

Virgin TVGo .....................reset of Device Management Counter

I have the same problem  as I had 8 months ago.........which you kindly fixed !

same device registered too many times ......using Firefox browser

( I now believe that Firefox Updates are confusing your Device Management into tracking the update as a "different browser")

TVGO app is working fine on my Motorola G54 phone and Samsung Tablet  SM-T220

Computers with Firefox were working fine yesterday and I have not deleted Cookies or cleared the Cache.

Please can you send me instructions on how to resolve this situation

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    10 days ago

    Hey soundcomputing, thank you for reaching out and we are sorry to hear about your TV GO issue.

    Just to confirm you are looking to remove devices?

    If so you can do it from here 

    We can also do this for you, do let us know.