When I placed an order a Virgin TV & Broadband package, the offer included either a free TV or credit off the bill.
Since having the services installed, I’ve not received any information about the free TV. I asked the installers at the time, but they were unable to help and advised me to contact you directly.
Could someone please assist with this.
Dear Sir/Madam,
We are in the process of switching providers to Virgin, and after reviewing the current offers online, we decided to proceed and began the sign-up process.
However, we encountered several errors during this and have now received multiple orders and contract summaries and would like someone to confirm and cancel any duplicate orders made in error that may have been created.
If you need the specific numbers, please let me know.
Thanks,
Darren
Hi DarrenHut 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have had with the website and your package that you wanted. So that we can get you some clarity on this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Forum TeamHi DarrenHut 👋
Thank you for posting. Welcoming you back onto our community forum 😊
Sorry to see you're having an issue with your free gift and haven't yet received this from us 😞
How long have you been installed for?
You can find out more regarding your TV gift or any other gift from us by clicking 👉 here.
Let us know how you get on and we'll do our best to help.
Thank you.
