Virgin taking unauthorised direct debit amounts - check your bills!!!
On 27.05.25 Virgin took an unauthorised £9.99 from my bank account… I have spent hours on their “chat”and customer complaints … Virgin are incompetent.
Forum Discussion
1 Reply
- Carley_S
Forum Team
Hi juliepierce3
Welcome to the Community Forums.
Sorry to hear of your billing concerns. The amount charged on a direct debit would be the bill amount for that month. If this is different then normal, it's usually because there has been an out-of-contract purchase, or a change to your package. Checking the systems on our side, you've since been in touch regarding this, and it looks to be resolved.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
