Forum Discussion

Phil0817's avatar
Phil0817
Joining in
1 month ago

Virgin return kit

Hi, I cancelled my Virgin contract with you, and you have now asked for the Virgin kick back otherwise you’ll charge me for it. You said return it with the Virgin return kit but I have not received a kit.

Hi, I cancelled my Virgin contract with you, and you have now asked for the Virgin kick back otherwise you’ll charge me for it. You said return it with the Virgin return kit but I have not received a kit.

Please could you send me a return kit
Mr. PG Jones.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    1 month ago

    Hi Phil0817 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with returning equipment. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina