Virgin Media relative Friend and Family discount

Hi JDX98 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

Subject: Persistent Issues with Referral Rewards and Customer Service

Dear Virgin Media Community,

I hope this message finds you well. I'm reaching out to share my ongoing concerns and experiences with Virgin Media, which have been causing me considerable frustration.

My journey with Virgin Media has been a mix of positives and negatives. On the one hand, I've been happy enough with the service to refer several friends to this broadband, confident in the quality they would receive. The referral program, managed by Aklamio, initially seemed straightforward and reliable. For my first referrals, the promised rewards were delivered in a timely manner, which was greatly appreciated.

However, my latest referral experience has been less than satisfactory. On 18th September 2023, I referred another friend, expecting the process to be as smooth as before. Unfortunately, this was not the case. After numerous calls and follow-ups, I discovered that this referral was not being recognized. It took considerable effort to rectify this issue, and it wasn't until 26th November 2023 that Aklamio acknowledged the referral on their website.

Today, on 17th February 2024, I am still awaiting the £50 reward, which is rightfully due. The back-and-forth between Virgin Media and Aklamio has become a tiresome loop with no resolution in sight. This experience has left me disappointed and disillusioned with a company I once actively promoted.

Moreover, this isn't an isolated incident. I recall a time when there was a network outage in our area that lasted several days, severely disrupting my work to the point where I had to use a friend's internet connection. Despite requesting compensation for this inconvenience, my concerns were met with silence.

The culmination of these experiences has been a series of headaches and a growing dissatisfaction with Virgin Media's customer service. Even creating this community account was fraught with challenges, though persistence paid off in the end. It makes me wonder how others, possibly less persistent, fare in similar situations.

I'm sharing my story here in hopes that it brings attention to these issues and prompts a more efficient and customer-focused response from Virgin Media. We, as customers, put our trust in your services and expect the support and rewards promised to be delivered without such unnecessary hassle.

Thank you for taking the time to read this. Any assistance or advice from the community or Virgin Media representatives would be greatly appreciated.

Kind regards,

Mohsen Zarei

this is the today's message from Aklamio:"

Hello,

Thank you for reaching out. Yes, I did spend some time reviewing our previous conversation to ensure accuracy in my response. As I mentioned earlier, my friend's broadband service was activated on September 18, 2023, and their service is currently active with a contract duration of 18 months.

As for my own contract, it is ongoing. However, I am concerned that there might be an unnecessary delay from Virgin Media in recognizing my customer status, which could potentially lead to a denial of the referral reward once my contract concludes. I hope this isn't the case, as it would be quite disappointing after being a loyal customer.

I'm looking forward to a resolution that acknowledges both our active services and honors the referral agreement.

Best regards,

Mohsen Zarei

I have done just right now