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bella35's avatar
bella35
Tuning in
23 days ago
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Virgin media nothing but problems.!!

Hi I'm having a number of problems with virgin media and after the last 2days I'm not happy at all  with how things have been delt with 

 I am being ripped off blind and you decide to stop the old services  and still happy to charge me why I'm still waiting for the new equipment and services 

my broadband WiFi isn't working and went off yesterday witch as left me with no WiFi but I paid 147  one month then 157 pound last month to virgin media then this Month after changing all my details over  and setting up a new account in my own name and not my ex partner name  because he left 

I picked  a new contract deal  and they charged me £50 upfront cost and said my monthly bill  would be 34.99 for broadband and TV for a 18month period 

Then it would increase after I'm not in contract anymore..

 I still haven't got the equipment yet and it should been set up by today but it  hasn't turned up and nothing is being done 

I already contacted yodel customer services and they have done nothing to help 

I will not be paying anymore money to virgin media untill my new services have been delivered and  are actually installed and if you can't help me sort everything out and I still having problems before the 28th  witch is my bill date then I be ending the contract that asnot even begun and i won't be billed for services I haven't even got yet and I will be leaving 

I already cancelled the direct debit payments that was active or was  in my ex partner name but had my card details on them

I will not be treated unfairly not every one can afford the prices you charge people even before their contract or services have begun you take people money..

  • Hi bella35 

    Thanks for posting and welcome back to the community.

    Very sorry to hear of this, I'll send you a PM now to assist further.

1 Reply

  • Hi bella35 

    Thanks for posting and welcome back to the community.

    Very sorry to hear of this, I'll send you a PM now to assist further.