I returned my Virgin Media Equipement on 11.09.2024, via the Fulham Broadway O2 shop. And now Vrigin Media is threatening to debit my account on GBP 65.- on 4 October. And of course, calling customer service is a disaster, no email, no human chat ... Bad.
Have you held onto the receipts from the O2 shop? It can take some time for VM's internal departments to talk to each other about goods returns.
I am indeed holding on to the receipt ....
But the most frustrating bit is the sheer impossibility to contact anyone who can handle the issue - ping-pong Virgin Media !
Hello Winstonnag,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return, it can often take up to 10 days from when we recieve the equipment back for the systems to be updated but as this was done on the 11th, this should be back with us now. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
