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InnesMcc's avatar
InnesMcc
Joining in
4 months ago

Virgin media app

I am having problems signing into the app it won't go past the sign in page. It only started after I linked my virgin media account. I have cleared the memory and reinstalled the app

14 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi InnesMcc 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with signing into your account. Can you please elaborate further what you are facing on the Sign In page, are there any error codes or messages?

    Please let us know. 

    • InnesMcc's avatar
      InnesMcc
      Joining in
      4 months ago

      hi I just see the sign in screen when is select sign in it just loops back to the same page. Dosent prompt for username or password. 

      also when I try and log in on my pc i get the attached

       

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        4 months ago

        Hi InnesMcc,

        Thanks for your response. 

        Have you been able to log in since posting?

        If not, can you please try another browser?

        Please pop back to us when you can. 

    • InnesMcc's avatar
      InnesMcc
      Joining in
      4 months ago

      hi it goes to the sing in page loops back to the  page.

      this only happened after I was asked to I linked my account to a 02 account which I don't have

  • InnesMcc's avatar
    InnesMcc
    Joining in
    4 months ago

    Hi 

    Still the same on cant get past the sign in page on browser or app

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      4 months ago

      Is that happening on multiple web browsers? And devices?

      ^Martin

  • InnesMcc's avatar
    InnesMcc
    Joining in
    4 months ago

    For browse I have used Chrome, Edge and firefox. I am using the app on a Samsung Galexey s22 ultra.

    It looks like when I updated the security info something went wrong

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      4 months ago

      You mentioned earlier it happens on browser and app, have you tried this via a browser on a laptop or PC to see fi you get the same issue?

      • InnesMcc's avatar
        InnesMcc
        Joining in
        4 months ago

        Yes tried both PC and laptop. I think it must be an issue with the security update

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      4 months ago

      Hi InnesMcc 

      Thanks for coming back to us.

      I'll send you a PM now to assist further.