Forum Discussion

ClaireD2's avatar
ClaireD2
Just joined
23 days ago

Virgin media account linking

I seem to have the same issue as everyone else. I am a new customer and fully installed. I am unable to link the Virgin media and O2 account. That is also stating the email address is different but again I only use one email. Please can some one address this 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 days ago

    Thank you for reaching out ClaireD2.

    We are sorry to hear you are still having some account linking issues.

    Please can you try and sign up with a new email address, such as Gmail or Outlook for us and let us know if this works or not? Cheers