Forum Discussion

ClaireD2's avatar
ClaireD2
Just joined
2 months ago

Virgin media account linking

I seem to have the same issue as everyone else. I am a new customer and fully installed. I am unable to link the Virgin media and O2 account. That is also stating the email address is different but again I only use one email. Please can some one address this 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Thank you for reaching out ClaireD2.

    We are sorry to hear you are still having some account linking issues.

    Please can you try and sign up with a new email address, such as Gmail or Outlook for us and let us know if this works or not? Cheers