Forum Discussion

PaulineTaylor34's avatar
PaulineTaylor34
Joining in
2 years ago

Virgin Media - Netflix HELP!

Can anyone help?  Virgin Media have charged me for Netflix streaming services which I haven't used.  I have rang them to cancel twice and was refunded last month but have been charged again this month.  Netflix cant help as my email address does not have an account with Netflix.  I am at a loss as to why Virgin think i have Netflix at all let alone why they continue to charge me for it.  Can anyone help?  Thank you

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi PaulineTaylor34,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're receiving disputed charges for a Netflix account. When you've reached out to Netflix, what have they advised on the matter?

    Thanks,
     

  • paulineherd's avatar
    paulineherd
    Tuning in
    2 years ago

    Hi, I had this very same problem, I would advise that you use their official complaint form which then raises a ref number.  Keep your own record of the ref number to hand.  Follow up the other options using the ref number .  I had the same problem which is still unresolved since 2023.   Only now has the NETFLIX cost been removed from my account.   Only to be replaced by a SKY Sport cost which was promised as a compensation package .   Im at my wits end but hope this goes some way to helping you. 

    • Zach_R's avatar
      Zach_R
      Forum Team
      2 years ago

      Hi paulineherd,

      I'm sorry to hear you've experienced a similar issue. I can see you've reached out about this on other threads and via private message too. We'll continue to assist you with this matter from there going forward.

      Thanks,