Virgin confined no missed payment but missed payment still on credit filw
First reported incorrect missed payment on credit file 3/01/2024 to credit file team. Got some rather generic reply. Challenged further and they didn’t even review the correct account, rather than our current contract they were talking about one we had 3 years ago with them again never missed a payment.
Long story short, spoke a manager around 2 weeks ago after several colleagues tried to help as they couldn’t understand why the missed payment was applied but had no authority to remove it. The manager called me back 72 hours later and confirmed that it was a error and no missed payment had occurred on our current account.
The manager confirmed he would email the credit team to remove it. Also advised me to email them our conversation and provided a reference number. Over a week and half on no email back from credit team and no removal of incorrect missed payment.
we are trying to purchase a new house and at the moment this is have huge impact on our move.
can some please contact asap to help get this removed once and for all.