Forum Discussion

Arjumand's avatar
Arjumand
Tuning in
2 months ago

Virgin charged more than expected

Hi,

My virgin contract finished and without informing me and my cocnsent virgin started a new contract which was double  of what I was paying. This month they deducted £139.26 money from my bank account and their excuse is that my contract has been renwed, I explained to them that I never received any notiifcation from virgin. I contacted customer service and instead solving the matter and issuing me the refund they kept saying that what your contract says you have to pay.

So, I decided to finish contract with virgin then i was informed that I have to give 30 days notice and virgin will again deducte £139.26 from my bank account. This is extremely injustice for a loyal customer.

This is stealing from customer's bank account without informing the customer. I am with virgin for approx 14 years and thats the reward they gave me of my loyalty.  

I request some of virgin's representative to solve this problem and issue me the refund.

Regards,

Arjumand 

Broadband
charged extra
WIFI
  • RetiredATCO's avatar
    RetiredATCO
    Dialled in
    2 months ago

    Sounds like your discounted period has ended and you are now paying full list price, that's the way it works.

    They do not renew your contract for a new discounted period and you have probably missed the notification that it was ending.

    You are now on a rolling 30 day contract and are free to switch without penalty.

    If you order from another ISP then you will switch on the agreed date without any extra charges, you just pay until the day service ends with VM.

    If you wish to leave without switching then you need to give 30 days notice and pay until you are disconnect.

    You have misunderstood how the system works and if you wish to stay with VM you need to call and negotiate a new discounted period, making sure you write down the end date!