Hello - new to this forum but note that Virgin staff have replied to similar threads so here's hoping. I have recently left Virgin. I was sent the packaging by Virgin to return the Hub and TV box (I have proof I did this) The latest bill shows a 'Non return charge' of £90. Could someone from Virgin please confirm this will be cancelled, as you will have had the equipment back by now. Thanks, Mark
Hi MarkAxx
Thanks for posting and welcome to the community. Sorry to hear you've left us and have a charge dispute over equipment.
When did you send the equipment back please? If it's not been 14 days, then please don't worry as it can take this long for us to receive the equipment, scan in and assign. The charge is automated after a certain period of time but would be removed after we've received the equipment automatically.
If it's over the 14 days, let us know and we can investigate.
Hi John, thanks so much for your prompt reply. It's definitely been longer than 14 days sine I returned the kit. Please can you investigate to confirm you've received it, or advise who I should contact please. Many thanks, Mark
Hi John - just received an email from Virgin to say you haven't had all the kit back. We have got a second box (that we never used) and that appears to be the problem. I'm going to take it into our local O2 shop ASAP to return it to you. Please confirm that the £90 charge will then be removed. Thanks, Mark
