v273_
7 months agoJoining in
Virgin Account Password Reset Link Expired
Hello,
I need assistance with resetting my password. Every time I attempt to send the password reset link. I received the email after 10/15 minutes and when I click on the link to reset, it prompts me with the message: "Your Password reset link has expired"
Can a staff member please contact me via private message or email to resolve this issue as I have no way to manage my billing / account online as I cannot access it. This seems very much set up to be designed to do this to prevent your customers from being able to manage their bills online. I request immediate assistance on this matter.
Thanks