Forum Discussion

Lozzer18's avatar
Lozzer18
On our wavelength
6 months ago

Viewing Bills

Hi

I can log into my account and it comes up ok but I am unable to view my bills, Says i am not the main account holder which I am. Virgin still send emails to my original ntlworld.com email address which i assume is the original account. Have tried the app which is pretty useless on my android phone but have the app on my ipad. How can I get to view my bills ???

Thanks

Laurie

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi Lozzer18, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    I can see you've spoken to the team since you posted. Has a resolution to the problem been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Lozzer18's avatar
      Lozzer18
      On our wavelength
      6 months ago

      Hi Thanks for the response, no it didnt get resolved as they had problems trying to change the old email to my gmail one which i use to log in. They have raised a ticket for the tech people to sort out predict within 5 days

      Thanks

      Laurie

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        6 months ago

        Hi Lozzer18, thank you for your response.

        If, by any chance, you're still no further forward by next Monday (26 August), please let us know.

        Regards,
        Daniel

    • Lozzer18's avatar
      Lozzer18
      On our wavelength
      6 months ago

      Hi Daniel

      I had a call from the 2nd level team, He supposedly reset my main account holder email from the old ntlworld.com one to one of my gmail.com accounts and gave me a temporary password assuring me it was resolved and that he could view the bills section. Guess what, its exactly the same as before, I cannot access the main account to view my bills. Seems this isnt an isolated issue, you would think that they would have a scripted solution. Can still log in to a secondary account but wont show the bills

      Getting really frustrated that this is so hard to resolve

      Thanks

      Laurie

      • Robert_P's avatar
        Robert_P
        Forum Team
        6 months ago

        Sorry to hear you're still having issues accessing your online account to view your bills, can you expand on what you mean by logging into a secondary account? There should only be one online account to view your bills.