Forum Discussion

Lozzer18's avatar
Lozzer18
On our wavelength
11 months ago

Viewing Bills

Hi

I can log into my account and it comes up ok but I am unable to view my bills, Says i am not the main account holder which I am. Virgin still send emails to my original ntlworld.com email address which i assume is the original account. Have tried the app which is pretty useless on my android phone but have the app on my ipad. How can I get to view my bills ???

Thanks

Laurie

9 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Lozzer18, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    I can see you've spoken to the team since you posted. Has a resolution to the problem been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Lozzer18's avatar
      Lozzer18
      On our wavelength
      11 months ago

      Hi Thanks for the response, no it didnt get resolved as they had problems trying to change the old email to my gmail one which i use to log in. They have raised a ticket for the tech people to sort out predict within 5 days

      Thanks

      Laurie

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        11 months ago

        Hi Lozzer18, thank you for your response.

        If, by any chance, you're still no further forward by next Monday (26 August), please let us know.

        Regards,
        Daniel

    • Lozzer18's avatar
      Lozzer18
      On our wavelength
      11 months ago

      Hi Daniel

      I had a call from the 2nd level team, He supposedly reset my main account holder email from the old ntlworld.com one to one of my gmail.com accounts and gave me a temporary password assuring me it was resolved and that he could view the bills section. Guess what, its exactly the same as before, I cannot access the main account to view my bills. Seems this isnt an isolated issue, you would think that they would have a scripted solution. Can still log in to a secondary account but wont show the bills

      Getting really frustrated that this is so hard to resolve

      Thanks

      Laurie

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        11 months ago

        Sorry to hear you're still having issues accessing your online account to view your bills, can you expand on what you mean by logging into a secondary account? There should only be one online account to view your bills.