Hi we haven’t had any internet for 2 days now, I have tried everything and I’m just thinking about leaving at this point. I called the fault line countless times for my details and it just hangs up I also tried the bot chat and it times out or advisors just leave the chat without helping.
I have followed the guides but my Hub 5 light just flashing green and will not connect.
does anyone know how to contact them even if it’s to leave.
and I quote " 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia"
0345 454 111 is useless, is there a way to bypass the automated assistant?
Have you used the automated service status number 0800 561 0061 to check for any faults in your area?
If you have a general fault in your area VM is unlikely to send a technician out until that general fault is fixed.
Apparently there is and the issue won’t be fixed till May 6th which will be just over a week
i am hoping it doesn’t take that long.
Virginmedia do not have a guaranteed service contract, so they will fix it when they can. But you will get compensation after the first two days without a connection.
