Forum Discussion

joalba's avatar
joalba
Joining in
2 days ago

Verification Email not received

Hello,

I realise there are issues regarding subject but i am creating a new post as advised.

I have been with virgin for 15 years and never had issues logging in to My Virgin Media until this collaboration with 02.  I need to be able to access my account to check my contract and pay my bills.

I enter my email address and all i get is "We’ve sent you an email with a link".

This email never arrives in any folder including spam/junk.

It was working fine before.  Can someone please get this sorted.

Thanks.

 

4 Replies

  • joalba's avatar
    joalba
    Joining in
    5 hours ago

    What new account? I have the same account as when i started with virgin.

    Had no issues until a few months ago.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 hours ago

      Generally to access your account now, you have to create a VMO2 ID as seen here and then link your O2 and VM accounts. Your VMO2 ID acts as a master key for your VMO2 products and platforms. To best help, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

      • joalba's avatar
        joalba
        Joining in
        37 minutes ago

        Hello,

        I cannot reply to your private message for some reason

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey joalba, thank you for everything out and a warm welcome to the community we are so sorry to hear about your email issue.

    Have you tried to set this up again as with the new account you need to reset this up?

    So re sign up and it should work, any issues let us know and we will look into.