Forum Discussion

cquigley179's avatar
cquigley179
Joining in
10 months ago

Verification Email Not Received

Hi,

I never got a verification email to set up my online account when I first got it. It was opened in August 2022, can the verification email still be sent this late? 

Thanks! 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    10 months ago

    cquigley179  I can see that you have posted about this a few times.  You were sent  Private message last year by a Forum team staff member. Did you reply?  If so why wasn't it resolved then?

    As you joined after May 2022 you won't have a VM email address which is why this post was moved from the email forum.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    10 months ago

    Hi there cquigley179 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue with your log in to the My Virgin Media account and thank you to Graham_A for their advise so far. As it has been a while since you spoke with our teams we would need to send a new private message, I'll be happy to do that now for you. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.