Forum Discussion

MariaL's avatar
MariaL
Joining in
23 hours ago

VAT invoices

Hello 
I would like to have VAT invoices, please?
Unable to contact customer service to request them. Also, unable to find VAT bills in my VM account. 
Could someone help, please?
Maria

7 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi Maria 👋
    Thanks for your patience whilst we are offering support via PM with your VAT invoices. 

    Please be aware response times can vary depending on staff operating hours and availability. John will be back in touch with further support when possible. Thanks for your patience in the meantime! 🌞

  • MariaL's avatar
    MariaL
    Joining in
    2 months ago

    Hello , I am freshly new customer but experiencing few bumps already :( :( 

    Hope you are doing well btw.

    I have stayed hours on telephone line trying to connect and speak with someone but without success and I am feeling very anxious not receiving any support.

    Now, I need urgent help for following: 

    1. I need VAT invoices
    2. I haven't received  my free Virgin Media Wi-fi booster for my house.
    3. My Teams stopped working when I changed my broadband to VM - everything else is working fine but my Teams for work not running and this is very disturbing

    Please someone to contact me 

    :(

     

    Regards, 

    Maria

    • MariaL's avatar
      MariaL
      Joining in
      23 hours ago

      Hello John, how can I have VAT invoice, please

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 months ago

        Hi MariaL 

        Thanks for posting and welcome to the community. 

        We can help with VAT invoices here, Pods are only sent if tests that you've ran show they are needed and please do follow the very helpful advice from Client62 and Adduxi for Teams :)

        I'll send you a PM now to help.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 months ago

      If you need technical help urgently you will have to ring in.  This is a Community forum and as such a VM Mod may take a couple of days to respond.

      Pods are only free on the top tiers, e.g. 1Gb and you will need to scan your property with the Connect app to prove poor WiFi. 

      Teams works best with a cabled connection as WiFi can cause dropouts.  You WAN address will have changed, perhaps your IT team need to configure something at the backend to allow connections?