Forum Discussion

aresvell's avatar
aresvell
Joining in
13 days ago
Solved

VAT Invoice

Could you please start sending me VAT invoices to my email? I'm already receiving them on paper, but I'd prefer to get them by email to reduce the footprint.

 

  • It would be easier and cheaper, and reduce the footprint if they were sent by email however it isn't an automated process since it's a residential account and not a business account so the VAT receipts are prepared manually. 

    They are always sent out by post around 10 days to 2 weeks after the normal bill is produced.

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    It would be easier and cheaper, and reduce the footprint if they were sent by email however it isn't an automated process since it's a residential account and not a business account so the VAT receipts are prepared manually. 

    They are always sent out by post around 10 days to 2 weeks after the normal bill is produced.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team

      Hi aresvell 👋.

      Thanks for reaching out to us, as newapollo (thanks for the assist) has stated "it isn't an automated process since it's a residential account and not a business account so the VAT receipts are prepared manually. They are always sent out by post around 10 days to 2 weeks after the normal bill is produced."

      Should this at any point change customers who are in receipt of VAT receipts will be advised of this as well as a chance to switch to paperless. 

      Sabrina