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surrey-cable's avatar
surrey-cable
Joining in
3 years ago
Solved

VAT invoices

Hi

Is anyone able to tell me how to change my billing to allow VAT receipt downloads?
Contacted CS several times but still not showing.

Thank you.

  • Carley_S's avatar
    Carley_S
    3 years ago

    Hi surrey-cable 

    Welcome to the community forums

    Sorry to hear you've not been able to get support with your VAT receipt request.

    We can add VAT billing to your account for your future bills. We'll need to pass security so please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

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  • Rick8's avatar
    Rick8
    Joining in
    2 years ago

    Hi, I have been having problems getting hold of VAT receipts for past invoices. I have been promised them several times. I spoke to someone last week that said they would email them through, when they arrived they were the same invoices I already have, which state 'This is not a VAT invoice'. I then spoke to someone else who said I have to pay for paper copies, which i was happy to do. They promised they would arrive in 2 days. Still nothing and its over a week now?

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Rick8, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having some issues getting VAT receipts. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

  • JNP's avatar
    JNP
    Joining in
    12 months ago

    Hi - I also need VAT Invoices. Can you help please. (why can't I just enable  my account with a tick box?)

    Thanks Jamie

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      12 months ago

      Hi JNP 

      Welcome to our community forums and thank you for your first post.

      We would be happy to help with VAT Invoices. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      12 months ago

      Glad to have been able to help JNP  Please do not hesitate to contact us if you need any further help 🙂

      • prm2108's avatar
        prm2108
        Joining in
        8 months ago

        Hi, can you please tell me how to do this please - like the others, I need VAT invoices.

        Thank you.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      7 months ago

      Hey dandecteruk, thank you for reaching out and a warm welcome to the community.

      Of course you can I will send you a DM now.