Urgent: Suspected Fraudulent O2 ID Creation

Dear O2 Customer Service,

I am writing to report a suspected fraudulent activity involving my personal information. On 12 September, I received a suspicious phone call from someone claiming to be from O2. After the call, I discovered that a Virgin Media O2 ID was created under my email address without my authorisation. (Team member please DM me for the email address)

I am concerned that my account may have been compromised or used for fraudulent purposes.

Could you please:

1. Check whether there has been any unusual activity on any O2 or Virgin Media O2 accounts associated with my email address.
2. Cancel or delete the Virgin Media O2 ID that was created without my consent.

Please confirm once the ID has been cancelled and advise if there are any additional steps I should take to secure my personal information.

Thank you for your prompt attention to this matter.

Kind regards,