mario_outlook11
12 months agoJoining in
URGENT HELP NEEDED. Payment made but no service restored??
Hello, I need your help again please. I just made a payment to my virgin media broadband account, because apparently my services have been cut off due to ‘missed payment’!!! This is extremely inconvenient because I received no warning or notification of this. I don’t even know how much I owe!! I would like to enable direct debit to prevent this from happening again because it’s extremely inconvenient to have my services randomly suspended like this as I work from home..
I have made a payment of 70 pounds and it has been almost 30 minutes yet my internet still is not restored. Interestingly when I check my account it says it is over 50 Pounds in credit yet my services were cut off..? This is so confusing… Can you please help me?