Upgraded(?) from M250 to M350, download speeds unchanged, complaint in progress
Complaint reference in progress C-101023158.
Upgrade from M250 to M350 that was off the back of a £4 upgrade special personal offer email. It never happened, it then it miraculously happened on the same day as I started the complaint. All the documentation i received had one price on it, then when i looked at my account on line it had a different price, increasing by £7/month for M350, not £4/month as agreed and as stated on the documents. After the complaint progressed, i was told there would be a recurring credit on my account of £3/month to bring the package price to where it should be. At this point, my emails regarding the complaint are being ignored, I asked for my package to be reverted to M250, as I'm not paying extra a month for no improvement, this has so far been ignored and my speeds remain at the same as they were on M250. I would imagine I'm still on M250, although the account online says otherwise. Would someone kindly look into this please? I can happily provide all the email conversations, documentation PDFs received etc.
Thank you.