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Confused12's avatar
Confused12
Joining in
3 days ago

Upgraded - tech took old Hub charge

I upgraded my account and they sent me a new router, an engineer came out to install it because I was having difficulties and he took our old router but now I’ve had an email saying f I don’t send the router back they are going to charge me £65 . I’ve tried contacting virgin but no joy , never again 

 

[Mod - title edited for clarity]

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Confused12,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your equipment return charges.

    I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L