Upgraded - package different

You need to put in your cancellation within 14 days, or you will be stuck with it.

It looks like you're encountering an issue that others have also faced—unexpected changes to their Virgin Media package. Here’s how you can address this situation:

1. Contact Virgin Media Customer Support: Reach out directly and share the details of your issue. Explain that you did not agree to the £69 bundle, and request a review of the recorded call (if applicable) to clarify the misunderstanding.
2. Request Escalation: If you don't get a satisfactory response, escalate the matter to a supervisor or manager. Document their responses and steps taken.
3. Check Virgin Media Community Forums: These forums often have useful advice or shared experiences that can help guide your next steps. Other users on the forums have shared similar concerns.
4. Review Cancellation Policy: If the issue isn't resolved to your satisfaction, and if you're still within the cooling-off period (typically 14 days), you might be able to cancel the contract without penalties.
5. Formal Complaint: Consider filing a formal complaint through Virgin Media’s complaints process. If necessary, escalate it to Ofcom if you believe you’ve been misled or treated unfairly.
6. Keep Evidence: Make sure to keep all records, emails, and screenshots of your communications with Virgin Media.

Hi BWFCRIESSE

Thanks for your first post, welcome to the Community Forums.

I'm sorry to hear there's been an issue with your package price after upgrading. I'll certainly be able to look into this for you.

I've dropped you a private message so I can take the details.